Harbour Homes Agency - Terms & Conditions of booking

1. Harbour Homes Agency is a division of PARK HOME SOLUTIONS LIMITED registered in England and Wales, Company Registration Number 4743497 at Y Stabl, Ffyllon Fawr, Llwyncelyn, Aberaeron, Ceredigion SA46 0HF (VAT Registration Number 821896212 ) and operates from Café Connect, Bowsun’s Locker, Glanmor Terrace, New Quay, Ceredigion SA45 9PS.

2. Harbour Homes Holiday Home Agency acts as an Accommodation Agency and Booking Agent for the owners of holiday homes. The Agency acts only as a booking agent on behalf of the owners of the properties in the brochures which appear on the website www.harbourhomes.biz and does not become a principal in any contract made.

3. Whilst the Agency uses its best endeavours to ensure the accuracy of all information supplied and details of properties are given in good faith, no warranty is given as to their accuracy and it does not accept responsibility or liability for any loss or damage resulting from information given or statements made whether verbally or in writing.

4. All properties included in these brochures are used as holiday accommodation and are therefore exempt from security of tenure under the Rent Act.

5. The Agency does not own or operate the holiday accommodation and accordingly its use is subject to the terms and conditions of each of the Property Owners, a copy of which will be provided with the booking form. The contract, once formed, will lie between the holidaymaker and the owner of the property in respect of which the booking is made. The Agency recommends that special attention is given to the Owners’ Terms and Conditions which will be deemed to be accepted by the holidaymaker on completion of the booking form.

6. Holiday lets normally run from Saturday 3.30 p.m. to Saturday 10.30 a.m. unless specifically arranged and agreed otherwise.

7. The booking shall be deemed to be for the purpose of the people whose names appear on the booking form. The maximum number of persons allowed at the property is clearly stated in the particulars and must not be exceeded without prior consent of the property owner. In the event that the maximum number is exceeded without prior consent as aforesaid the owner has the right to revoke the booking without refund. The person making the booking must be over 21 years of age and bookings will not be accepted from parties of young people. The Agency and the Owners reserve the right to refuse or revoke any bookings from parties which may in their opinion be unsuitable for the property concerned.

8. No contract exists until a completed booking form has been received by us with a deposit (the amount as detailed in the Owner’s terms and conditions) and our confirmation of the booking has been despatched. Thereafter the holidaymaker becomes liable for the balance of the rent and this will be invoiced 7 weeks before the date of the commencement of the holiday and must be paid to the Owner six weeks before the commencement date. If the booking is made seven weeks or less before the commencement of the holiday, then the full rent should be paid at the time of booking. Last minute bookings must be paid in full by cash on arrival.

9. When the balance of the rent is paid, final details of the booking, with routing and key holder information, will be forwarded. Payments should be made by sending a cheque together with a completed booking form to the Agency, or by Paypal via the internet. We incur charges when you pay by Paypal and therefore a 3.4%+.45p charge will be made for each payment made this way.

10. If the balance is not paid in full six weeks before the commencement of the holiday, the right is reserved to cancel the booking in which case the deposit is forfeit.

11. The booking is made on the understanding that the property is available to the Client on the dates stated. If for any reason beyond the Agency's control (e.g. fire, storm damage, illness, sale or withdrawal of property by the owner for any reason etc.) the property is not available on the date booked the Agency will use its best endeavours to provide alternative accommodation to the Client but cannot guarantee that such will be provided and if such cannot be found or is not suitable for the Client then all monies paid by the Client shall be returned in full. The Agency shall not be liable for any loss, expense, inconvenience or otherwise resulting from such unavailability or unsuitability and the client shall have no claim against them. The client shall advise the Agency within seven days of being offered alternative accommodation whether or not it is acceptable. If the alternative property is more expensive the agency reserves the right to charge the difference in cost.

12. The Agency acts only as the Agent for the Owner of the property and can give no guarantee or warranty as to the state or condition of the property. The Agency will not be liable for any act, neglect or default on the part of the owner or any other person nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the Client or any other person may suffer or incur.

13. The Client agrees to keep the property and all the fitments, furniture, equipment and other contents in or on the property in the like state of repair and condition as at the commencement of the holiday let and will make good any damage, breakage or loss that may occur during the period of the holiday let. The property and all fitments, furniture, utensils and equipment etc., must be left in a clean and tidy condition at the conclusion of the period of the holiday let.

14. The Client must not assign or part with the possession of the property or any part of it, or anything contained in the property or use it other than as a single dwelling for holiday for holiday occupation by the people whose names appear on the booking form.

15. The Client must ensure that nothing happens which may be a nuisance or inconvenience to occupiers of neighbouring or adjoining property or adversely affect any insurance of the property.

16. The Client will permit the owner or their agent (with or without workmen or others) at reasonable times and on reasonable notice to enter and inspect, and if necessary to repair the property, or to enter the property without notice in an emergency to repair the property or adjoining premises.

17. If the Client cancels a booking for which they have contracted, we will do what we can to re-let the property, and if we or the owner are successful, we will refund any payment made by you, if we are unable to re-let the property, then the Owners shall be entitled to retain any payments already made in accordance with their terms and conditions.

18. To avoid cancellation losses, the Agency advises that Clients take out Holiday Cancellation Protection Insurance.

19. If the Client feels that they have a genuine complaint in respect of the holiday home, then this should immediately be reported to the Agency. Whilst the Agency does not accept any responsibility if the Client is not satisfied with the accommodation offered, the Agency may at its sole discretion take up the matter with the owner on the Client's behalf and only after the Client has given the property owner every opportunity to rectify the problem, and provided full details of the complaint are received in writing at the Boson’s Locker, Glanmor Terrace, New Quay, Ceredigion SA45 9PS within 5 days of the commencement of the booking.

20. These conditions shall be deemed to have been accepted by the Client, at the time when the booking form is completed.

21. The clauses of these Terms and Conditions shall operate on the basis that the terms and conditions and provisions thereof and likewise parts of such clauses and of such terms and conditions and provisions shall be severable so as to have effect as separate and distinct rights, provisions and obligations independently of the others. In all cases where any part of these terms and conditions is an unenforceable provision in terms of the Unfair Contract Terms Act 1977 or similar legislation, the unenforceable provision shall not affect the validity of the remaining portion of these terms and conditions, which shall remain in force as if the unenforceable provision had been eliminated. Nothing contained in the Terms and Conditions shall exclude the Agency from any responsibility or liability which they may have in law in so far as it is competently varied or excluded and these Terms and Conditions shall be read and construed accordingly.

22. In these terms and conditions: (a) The expression 'the owner' shall mean the person(s) who have appointed and authorised the Agency to act as agents. (b) The expression 'the client' shall mean the person making the booking and all members of the rental party who have been accepted by the Agency on behalf of the owner. (c) The expression ‘the agency’ shall mean Harbour Homes Agency

For a printable copy of the terms and conditions, click here