Terms and Conditions



Reservations of accommodation are accepted subject to the Terms and Conditions of Hire set out below :-

1. Contract:-

The Contract of Hire shall be between the Hirer and the Property owner/s.

2. Rental:-

Bookings for persons or groups under 21 years of age cannot be accepted.

3.  Provisional Bookings:-

Upon receipt of your enquiry by email or telephone, the accommodation can be provisionally booked. This will be held for a period of fourteen days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled.

4.  Payment:-

Bookings made within 6 weeks of your holiday date must be paid for in full and in advance of occupation of the property. For a booking made more than 6 weeks before your holiday starts we require a deposit of one hundred pounds, which will be refunded in full if the reservation is cancelled more than 6 weeks prior to occupancy. Short breaks must be paid for in full when being booked.

5. Balance:-

Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting and the additional ‘breakage deposit’ (see below). Payment must be made at least 7 working days before occupancy or, in the circumstances of a short break, by cash on arrival.

6. Damage / Extra cleaning:-

All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, and that the person who made the booking will pay for breakage and / or damage and extra cleaning if so required. Major breakages should be reported to the owners immediately and minor damage should be noted at the termination of the week.

7. Sleeping Capacity:-

The maximum number of people allowed is clearly stated in the description and extra persons cannot be accommodated.

8. Availability:-

The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the owner, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the owner.

9. Occupation times:-

Tenancies commence after 3 pm (unless otherwise advised), on the commencement date of the tenancy and terminate at 10.30 am on the leaving date (unless otherwise advised). This is to ensure that the house can be properly cleaned and prepared.

10. Breakage Deposit:-

There is a returnable breakage / cleaning deposit of £100 (houses) which will returned in part or full within seven days of the hirers vacating the property subject to no breakages and/or damage to the property.

11. Access:-

The Property Owner or his representatives shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.

12. Linen:-

When linen is provided, the property is equipped with bed linen for the number of beds quoted.  Towels are not provided unless stated on the property brochure.  Towels and extra linen will be available for hire on request.

13. Smoking: –

Smoking is not allowed inside the property.

14. Pets:- 

Pets may be allowed at the discretion of the owner and a pet supplement will apply.

15. Motor Car and Personal Belongings:-

Baggage and personal belongings are at the Hirer’s risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents.

16. Cancellation and Insurance: –

If the hirer wishes to cancel the booking for any reason within 28 days of the start of the holiday, he should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) we will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid. If the owners are unable to re-let, then the owners shall be entitled to retain all payments already made.

We advise guests to arrange cancellation insurance with the insurer of your choice.

17. Data protection and Privacy:-

Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose.

Copyright / Harbour Homes 2015